frequently asked questions

What is The Service Seal?

The Service Seal is a professional training and consulting company that helps businesses improve customer service, leadership, and internal operations through structured, high-impact programs. Our goal is to help organizations deliver service with excellence and intention.

Who do you serve?

We work with a wide range of clients including small business owners, restaurants, retail teams, property managers, government agencies, workforce development organizations, and hospitality/event-based companies.

What types of training do you offer?

Our training packages include sessions on Customer Service Excellence, The Service Mindset, Professionalism & Presence, and more. We offer both virtual and in-person delivery with options for individual sessions, bundled packages, and group coaching.

How can I register for a session or workshop?

All upcoming sessions will be listed on our events page. You can register directly through Eventbrite or contact us for group enrollment and custom packages.

Do you offer custom training or consultations?

Yes! We tailor our training and consulting services to meet the unique needs of each client. Whether you're a startup or a large organization, we work with you to design a plan that supports your goals. Contact us to book a free consultation.

What makes The Service Seal different from other training companies?

We don’t just train — we transform. Our team brings decades of combined experience in corporate leadership, customer service, and business development. We emphasize discipline, professionalism, and a mindset of excellence that goes beyond the point of sale.

Will you be offering certifications?

Yes. We’re currently developing our certification programs and plan to launch them soon. These will allow individuals and businesses to earn a recognized stamp of excellence in service, leadership, and customer engagement.

Where are you located?

We are proudly based in the DMV area (DC, Maryland, Virginia) but serve clients nationwide through virtual and on-site sessions.

What should I wear to a training session?

We promote professionalism and presence. Participants are encouraged to wear business attire to all Service Seal engagements to reflect the high standards we teach and uphold.

How can I contact you for more information?

You can reach us by completing the inquiry form on our Contact Us page or by emailing info@theserviceseal.com.  A member of our team will attempt to contact you within 1-2 business days.